Inpatient psychiatry in the U.S. is changing.
Factors driving change include emphasis on patient satisfaction surveys and an increasingly consumeristic approach to treatment, which is to say, accommodation of patient preferences and consideration of subjective patient approval. Third-party assessments of patient experience such as Press-Ganey and HCAHPS have become standard and will soon be linked to hospital revenue via reimbursement rates.
Psychosocial rehabilitation therapists play a role in this evolving treatment paradigm, and can perhaps offer some solutions. It's clear that understanding and optimization of the inpatient experience in the psychiatric milieu can improve treatment, thereby improving consumer ratings.
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